Online: www.myUNIQA.at
or in the myUNIQA app
Do you have invoices or receipts from doctors, pharmacies, etc.
that you want to submit? Click here.
In urgent cases, call us:
24h emergency hotline: 0800 2042222
Tips & information about the claim
The sooner you register the claim, the sooner everything will be back to normal.
And we will be happy to send you information and tips for a quick settlement.
For smaller claims
Please do everything you can to limit the damage. This means, for example, securing the damage area as well as possible without putting yourself or others in danger.
Document and store
Just in case, please keep the damaged items for inspection. UNIQA will explicitly inform you if the damage area needs to be left as it is.
Insurance information required
- Policy number
- Contact details (e.g. telephone number)
- Bank details (account details for transfer of claim payment)
These are the questions we will ask you:
- What exactly happened? When and where did it happen?
- Has an estimate already been made or can you estimate the amount of damage?
- Do you have photos that you can send to us?
- Do you want payment for the damage or do you want the damage repaired?
- Has a police report already been made (e.g. in the case of theft or parking damage)?
Frequently asked questions (FAQs)
What should I do if damage has occurred?
You must take all measures to minimise the damage. For example, turn off the main water stopcock and notify a plumber in case of water damage. The UNIQA emergency hotline, 0800 204 22 22, will send a qualified tradesperson to you as soon as possible.
How do I find out if my damage is covered?
In order to receive a confirmation of coverage as quickly as possible, you are welcome to call us during our opening hours or report the claim to us. We will then take care of the entire process of your claim.
Why do I need a claim number?
You have already reported a claim and received a claim number. Now your car repair shop, the plumber, etc. can deal directly with UNIQA.
If you have any questions regarding the claim, we always ask you to give us the claim number. This saves you and us time, as we will have all the necessary information to hand and will not need to ask you again.
If you have any questions regarding the claim, we always ask you to give us the claim number. This saves you and us time, as we will have all the necessary information to hand and will not need to ask you again.
What kind of vehicle damage should be reported to the police
immediately?
Damage caused by wildlife, parking damage, fire, explosion, break-in/theft, robbery/vandalism, unauthorised use of the vehicle.
